Shipping & Handling
DOMESTIC SHIPPING POLICY
We offer free standard (3-4 business days) shipping on all orders above $100 within the United States. Shipping rates are calculated based on delivery method, location and carrier at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost.
We ship Monday through Friday with the exceptions of holidays in New York, United States. Orders will be fully processed within approximately 1-2 business days excluding weekends and holidays.
If you need your order quicker, please select an expedited shipping option at checkout. All orders placed with expedited shipping will be prioritized and sent out the same day if the order is received before 3 PM Eastern Time, Monday-Friday (excluding holidays).
MISSING PACKAGES
If you've received an email stating that your package has been delivered, but your package isn't at your door, please check around the outside of your home (front/back porch, side/back door, garage area, bushes, mailbox). Please also check in with your neighbors, roommates, doorman, or apartment mailroom/front desk if they may have received it for you.
If after three days, if your package has still not been located/delivered, please contact customer care with your order number, so we may file a claim with the courier to launch an investigation and take the next steps in resolving this for you.
INTERNATIONAL SHIPPING POLICY
We offer free shipping above certain minimum order amounts varying by country. Please see the table below for the list of countries we currently ship to and the minimum order requirements to qualify for free shipping:
|
United States |
$100 |
|
India |
$100 |
|
United Kingdom |
$300 |
|
Canada |
$300 |
|
Australia |
$300 |
|
Italy |
$300 |
|
United Arab Emirates |
$300 |
|
China Mainland |
$300 |
|
Hong Kong SAR |
$300 |
Note on International Tax/Duties/VAT
As per Customs, you, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
We are not responsible for any packages held by international customs agencies or to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
If you neglect to pick up your package and it is returned to us, we will not refund the shipping or duty charges incurred by you. Taxes will still be refunded in full.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, NOIR is not responsible for any additional fees that may incur in order to reroute or reship the package.
